This listing was posted on Professional Diversity Network.
Solutions Engineer
Location:
Omaha, NE
Description:
The Solutions Engineering Role: We are seeking an experienced channel Solutions Engineer to enhance our North America B2B team, focusing on Logitech Video Collaboration and Personal Workspace solutions. This role is pivotal in supporting our channel partners, ensuring they are equipped to offer an exceptional customer experience with Logitech's entire B2B technology portfolio.In this role, you will be pivotal in aligning advanced technology with tangible business outcomes developing and refining collaborative solutions in conjunction with our Channel Account teams, Sales teams, and esteemed channel partners. Your involvement will be critical in creating and disseminating best practices, technical insights, and educational materials such as white papers and blog posts. Additionally, you will play a significant role in showcasing Logitech technology through various educational avenues, including workshops, user groups, and internal and external events.Your proficiency in articulating complex solutions to senior management and technical personnel within our partner organizations will be essential. Your expertise will cultivate enduring technical partnerships, directing our channel partners toward solutions that are secure, cost-efficient, and reliable for meeting settings and personal work areas alike.This position leverages Logitech's commitment to flexible work arrangements from home, tailored for individuals residing in the Chicago area. However, travel is integral to the role and a staple for facilitating personal connections with our partners and in-depth interaction with our technologies. The Solutions Engineering Team: In the heart of Logitech's North American B2B division, our Sales and Channel Solutions Engineering team blends innovation with camaraderie, uniting tech enthusiasts who excel in both Channel and Sales Engineering to support our direct customers and cherished channel partners. Our engineers are not just tech experts; they're the cornerstone of the Logitech B2B ecosystem, closely collaborating with the Sales and Channel Account teams to amplify the Logitech brand from the first interaction to enduring partnerships.Our SEs are the masterminds behind ensuring that every aspect, from design to sales, resonates with the Logitech ethos, fostering meaningful connections along the way. It's about igniting a shared enthusiasm for Logitech's innovative solutions among all our stakeholders. What sets us apart is our commitment to continuous learning and knowledge sharing, whether through comprehensive guides, collaborative workshops, or insightful one-on-one conversations.This culture of collective growth and improvement doesn't just enhance our team's expertise; it enriches our entire channel network, ensuring every touchpoint with Logitech is not only satisfying but genuinely engaging. This is how we guarantee that every stakeholder, from our partners to the end users, not only finds value in our offerings but also shares in the excitement of the Logitech experience. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate but Challenge. Decide and Just Do. These are the behaviors you'll need for success at Logitech.In this role, you will focus on the life cycle of some of our most essential channel accounts while balancing inter-company needs to help develop new processes and lift the channel sales, and technical teams. Partner and customer facing you will... Technical Expertise and Support : Provide in-depth knowledge of video collaboration products and services, helping channel partners understand the solutions' features, advantages, and benefits. This involves detailed product demonstrations, training sessions, and technical presentations Solution Design and Customization : Work with channel partners to assess customer needs and design tailored video collaboration solutions. This might involve integrating various hardware and software components to meet specific client requirements Pre-Sales Assistance : Assist channel partners during the pre-sales process by answering technical questions, addressing concerns, and helping to overcome objections that might arise from potential customers Sales Enablement : Provide channel partners with the tools, resources, and support to sell video collaboration solutions and personal workspaces effectively. This can include sales collateral, competitive analysis, case studies, and more Channel Development : Help identify, recruit, and onboard new channel partners. Work with existing partners to deepen relationships, identify new opportunities, and increase sales through effective engagement strategies Market Feedback Loop : Act as a liaison between channel partners and the product development teams, conveying customer feedback and market intelligence to help shape future product developments and strategies Compliance and Standards : Ensure solutions comply with relevant industry standards, regulations, and best practices. This can be particularly important in certain sectors, such as healthcare, education, and government Innovation and Consultation : Keep up with the latest trends and technologies in video collaboration and communication, advising channel partners on innovative solutions that can give them a competitive edge Internally facing you will... Product Training and Certifications : The channel sales engineer regularly participates in training sessions and obtains certifications for new and existing products. This ensures that the Channel Sales Engineer remains an expert on the products they support and is capable of providing the best advice and solutions to channel partners Sales Strategy Development : Collaborating with channel and marketing teams to develop and refine sales strategies that cater to the unique needs of the video collaboration market. This could involve identifying target sectors, understanding competitive landscapes, and tailoring sales pitches accordingly Technical Documentation : You will adopt a consultative approach when creating, updating, and maintaining technical documentation such as product manuals, FAQ sheets, and troubleshooting guides. These documents are essential for both training purposes and as resources for channel partners Internal Reporting and Analytics : Regularly analyzing sales data, partner performance, and market trends to generate reports that inform business decisions. These insights can help identify areas for growth, potential challenges, and opportunities for improving partner support. Experience in Salesforce reporting and dashboards is a plus Product Feedback Loop : Gathering feedback from channel partners and customers regarding product performance, features, and potential improvements. This information is crucial for the product development team to prioritize updates and new features Cross-Functional Collaboration : Working closely with various internal teams, such as product development, marketing, and customer support, to align on company goals, share knowledge, and ensure cohesive strategies across departments Process Optimization : Continuously reviewing and improving internal processes related to partner management, sales operations, and technical support. The goal is to increase efficiency, reduce response times, and enhance partner and customer satisfaction Market Research and Competitive Analysis : Keeping abreast of industry trends, new technologies, and competitor activities. This involves conducting research and analysis to understand how these factors impact the business and how to adapt strategies accordingly Internal Training and Knowledge Sharing : Leading or participating in knowledge-sharing sessions within the organization. This helps disseminate valuable information across teams, ensuring everyone is informed about the latest product features, sales tactics, and market insights Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: Skills: Product Knowledge : In-depth knowledge of video collaboration technologies, including hardware (cameras, microphones, displays) and software (video conferencing applications, collaboration tools) Networking and IT Skills : Understanding of IT networks, cloud services, and basic cybersecurity principles to effectively integrate and troubleshoot video collaboration solutions in diverse IT environments System Integration : Ability to design and integrate complex video collaboration solutions that may involve various third-party hardware and software components, ensuring compatibility and performanceMultiple years of Sales Engineering and technical IT/AV experience or equivalentDemonstrate the ability to leverage technology to develop innovative new solutions that have scaled as the company has transformed into new ways of delivering value to customersAbility to work with product leaders and influence the business and product outcomes using technologyExperience working effectively across internal organizations and with enterprise customers in the regionYou demonstrated the ability to think strategically about business, product, and technical challenges and assist your sales counterparts to best position LogitechExcellent knowledge of technology and platforms, emphasizing Microsoft Teams, Zoom, and Google in an enterprise environmentTechnical knowledge of Enterprise Networking, Security, and Collaboration architectures, including Video, Management, and CloudIndustry experience, knowledge of our competition, market growth, and value USB devices bring to the conference spacePassion to be on a team with the vision to enhance the culture through how we communicate, connect and collaborate Professional Certifications: Industry Certifications : Certifications from recognized industry bodies or technology vendors in networking, video technologies, or related fields (e.g., AVIXA, CompTIA Network+, Cisco certifications, Microsoft certifications) can significantly enhance a candidate's qualifications Sales and Technical Training : Proven experience in sales methodologies, technical sales, and partner management can be advantageous Soft Skills: Communication : Excellent verbal and written communication skills to effectively convey technical information to non-technical audiences, conduct training, and foster strong relationships with channel partner Problem-Solving : Ability to troubleshoot issues, think critically, and provide effective solutions in challenging situations Adaptability : Being flexible and adaptable in a rapidly changing technology landscape Teamwork and Collaboration : Ability to work collaboratively with internal teams and external partners, fostering a positive and productive working environmentAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and workingin-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!This position offers an annual OTE (base + variable) of typically between $ 110,700 and $ 241,200, dependent on location and experience.In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we're small and flexible enough for every person to take initiative and make things happen. But we're big enough in our portfolio, and reach, for those actions to have a global impact. That's a pretty sweet spot to be in and we're always striving to keep it that way. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-510-713-XXXX for assistance. #LI-GL1#LI-RemotePDN-9c17d221-28b7-49c2-bcfc-b8a7841ae446
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More About this Listing: Solutions Engineer
Solutions Engineer is a Engineering Engineer Job at Logitech located in Omaha NE. Find other listings like Solutions Engineer by searching Oodle for Engineering Engineer Jobs.
Solutions Engineer is a Engineering Engineer Job at Logitech located in Omaha NE. Find other listings like Solutions Engineer by searching Oodle for Engineering Engineer Jobs.