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Visitor Management & Reception Coordinator
Location:
Dallas, TX
Description:
Department: Administration, Reports to Chief of Staff FLSA Classification: Non-exempt Full/Part Time: Full Time - 12-month position Date Modified: May 2024 About St. John’s St. John’s is an independent, coeducational Episcopal school serving up to 500 students in grades preschool through eight. Located in a park-like setting on 10 acres in East Dallas, the School offers its employees and students a supportive esprit de corps fueled by a common mission – one dedicated to a program of academic excellence designed to train the mind, strengthen the character, and enrich the spirit of each student in a Christian environment. We think of St. John’s not only as a school, but also as a very special kind of community. We seek to employ people who – regardless of the role they play in the School –understand that they impact the lives of our students, families, and colleagues. The St. John’s Code calls us to model honesty and respectfulness in our relationships, responsibility in the performance of our assignments, and a caring attitude that extends to all members of our community.Do you dream of becoming the best educator you can? Of coming to work each day with a sense of mastery, belonging, and purpose? Of working with fun, collegial, collaborative, growth-minded professionals? If so, you could thrive at St. John’s. Position Purpose The Visitor Management & Reception Coordinator is the primary front-facing contact with all visitors to the School. In this role visitors and community members are greeted, securely checked in if needed, and further directed / assisted in their visit to the School. Key Accountabilities • Manage the operations of the central reception area and communications hub for the School by promoting positive relations with a friendly, enthusiastic, calm, and efficient manner. • Welcome and assist all students (including those walking and biking), parents, staff, and the public with officially entering and departing campus.• Answer School phone system and respond to inquiries. • Screen calls and appointment arrivals for the administrative staff.• To support student safety, manage the School’s student attendance recording system (SchoolPass) to include documentation of students checking in and out during the school day plus coordination with faculty to ensure timely arrivals and departures. • Oversee management of late item arrivals for students and food and general deliveries. Provide timely notification of delivered items for pickup and disburse packages and daily mail to appropriate administrative offices. • Collaborate with the Chief Technology and Security Officer on the development of policies and procedures that support the School to function in a safe and secure manner while creating a welcoming environment for visitors. o In concert with the School’s security infrastructure, be able to identify vehicles as they drive on to campus to ensure a safe environment for all St. John’s constituents.o Work closely and communicate with administrative and security personnel to ensure the front reception area of the School is staffed.o Closely monitor all security cameras and report any deviations from security protocols to security personnel.• Cultivate culturally competent front desk procedures by establishing and maintaining a respectful and conscientious environment.• Provide clerical assistance to assigned administrators.• Fulfill other duties as assigned. Participate fully in the School community through event attendance, or by other means.Opportunities and ChallengesThe Receptionist plays an integral role in mirroring the School’s mission to all visitors, parents and others when entering the School. In this role, acute awareness of surroundings, cars entering campus, pedestrians entering on foot is imperative. The receptionist must:• Model the St. John’s Code of respect, responsibility, honesty, and care. • Embrace the School’s Episcopal Identity, ethos, and commitment to respecting the dignity of each individual.• Collaborate with team members (Administrative and Security) on policies and procedures as they relate to the management of School traffic, ease of ingress and egress, student departures during the school day, and emergency evacuation and weather-related dismissals.• Play an active role in the School’s internal operations and participate with suggestions regarding procedural improvements.• Demonstrate a willingness to volunteer to participate in the life of the School as it relates to personal interests and talents.Growth Mindset• Demonstrate commitment to personal and professional growth. Be able to meaningfully receive, reflect on, and apply feedback to one’s professional growth. • Attend and contribute to regular all-employee meetings and any committee opportunities.• Attend trainings, conferences and professional meetings to remain current with the latest trends affecting the position or other relevant professional development opportunities. Qualifications • Ideal candidates will have at least two years of experience in customer service or service oriented roles. A high school diploma is required, bachelor’s degree preferred. • Must meet minimum technology proficiency standards, including the ability to manage online student information and attendance systems, and to use Microsoft 365.• Demonstrate advanced verbal and written communication, and active listening skills. • Demonstrated high emotional intelligence with related social skills – discernment, empathy, patience, adaptability, and problem-solving capabilities. • Demonstrated ability to be punctual and work independently.• Ability to multi-task and demonstrate calmness under pressure. Physical Requirements • Ability to lift approximately 30 lbs.• Ability to work weeknights and weekends when required. • Ability to work with children and adults in indoor and outdoor settings. • Ability to work in an on-campus setting. In our commitment to diversity and equity, St. John’s Episcopal School does not discriminate regarding race, color, ethnicity, national origin, sexual orientation, gender, age, genetic information, disability, pregnancy, marital status, religion, military status, and/or any protected category. This commitment extends to our employment, educational, admission, and financial-aid policies, and other school administered programs.
Company:
St. John's Episcopal School
Posted:
May 9 on CheckWriters Recruit
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More About this Listing: Visitor Management & Reception Coordinator
Visitor Management & Reception Coordinator is a Clerical Receptionist Job at St. John's Episcopal School located in Dallas TX. Find other listings like Visitor Management & Reception Coordinator by searching Oodle for Clerical Receptionist Jobs.
Visitor Management & Reception Coordinator is a Clerical Receptionist Job at St. John's Episcopal School located in Dallas TX. Find other listings like Visitor Management & Reception Coordinator by searching Oodle for Clerical Receptionist Jobs.