This listing was posted on Tip Top Job.
Customer Care and Customer Support Representative
Location:
Virginia Beach, VA
Description:
FedEx is investing 200 million in over 200 global communities by 2020 to create opportunities and deliver solutions for people around the world.Our new strategy for FedEx Cares For years, FedEx Cares has been giving through volunteer and monetary investments for our local communities. But we began to ask ourselves, "How can we take what we're good at and apply it to solving some of the world's problems in a thoughtful way?" FedEx is investing 200 million in over 200 global communities by 2020 to create opportunities and deliver solutions for people around the world. Job Description We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner. Tasks and Responsibilities of a Customer Care Representative Interact with customers daily to inform of client products and servicesPerform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.Ensure and provide quality service to external customers.Answer all customer inquiries in a timely and professional manner.Process orders and data entry with high level accuracy.Take initiative and resolve and escalations or complaints.Maintain a positive representation of the company and associated brands at all times.Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention positionCreating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.Participation in morning meetings including: role:play scenarios, product knowledge, and psychology of customer service behavior training Job Requirements Requirements of a Customer Care and Customer Support Representative: Must have great attention to detail.Must be a team player.Previous customer service and sales experience is a plus.Must have strong communications skills.Must be organized.Must be personable and comfortable interacting with customers daily.
Posted:
May 8 on Tip Top Job
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More About this Listing: Customer Care and Customer Support Representative
Customer Care and Customer Support Representative is a Customer Service Customer Support Specialist Job located in Virginia Beach VA. Find other listings like Customer Care and Customer Support Representative by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Care and Customer Support Representative is a Customer Service Customer Support Specialist Job located in Virginia Beach VA. Find other listings like Customer Care and Customer Support Representative by searching Oodle for Customer Service Customer Support Specialist Jobs.