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Mgr Platform Operations and Engineering
Location:
San Antonio, TX
Description:
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day Position Summary The Platform Operations and Engineering team provides consolidated operational support for CPS Energy enterprise infrastructure technology comprising server, storage, OS, virtualization, and monitoring technologies. The manager for the team Develops strategy, identifies IT changes that impact business process Services supported by his team includes Server and Virtualization support, Storage support, Storage Network Fabric and Switching, Security and NERC compliance, Systems and Monitoring, Process services support, and scripting. Grade: 18Deadline : Open until filled Tasks and Responsibilities:Manage and integrated multiple EIT support teams and services including Server Storage Windows, Server Storage UNIX and Production Monitoring Control teams into a unified Converged Infrastructure Operations team, providing NERC/non:NERC foundational Server/OS technology support.:Utilize the principles of service management to continually improve support processes and procedures for effectiveness and efficiency. Provide proactive strategic leadership and helped drive transformational changes within the team with visible high impact on improvement to operational support practices and stronger customer service orientation.:Managed infrastructure support operations for technology service delivery, ensuring reliability, availability and security of EIT systems that includes AIX, Red Hat Linux, Microsoft Windows Server OS landscape, Microsoft Active directory, Microsoft Exchange Server, VMware, Citrix, Symantec, and converged infrastructure.:Responsible for infrastructure technology audit readiness, internal controls, compliance risk identification and reporting for NERC systems. Collaborate with Compliance and Security teams to ensure regulatory obligations for technology cyber assets are compliant with all NERC and CIP standards, ERCOT protocols and TRE regulatory guidelines. Protect the infrastructure technology platforms from security vulnerabilities.:Ensured procedures and the right tools are effectively utilized by my team for operational responsibilities in managing technology lifecycle from deployment to decommission, proactive monitoring and alerting, system log management and reviews, capacity planning and allocation as well as configuration change awareness notifications to minimize business disruptions. :Manage technology vendor relationships with a strong goal of achieving cost savings and beneficial terms to CPS Energy, this includes ensuring opportunities for reduction in maintenance cost renewals are pursued.:Collaborates with Compliance and Security execution: Provides direction, guidelines and procedures for the OS patching and vulnerability protection (security software including anti:virus) for servers.:Define, analyze and report on key metrics such as incidents, service requests, SLA's, quality of service, support response/resolution times for services and activities delivered to internal customers in order to measure trends and service effectiveness and ensure consistent delivery against these key performance indicators (KPI's).:Developed and maintain a high performing team, by striving for full employee engagement and creating effective individualized development plan, encouraging inter and intra team collaboration, soliciting input on team initiatives and objectives while providing positive feedback to staff on accomplishments with focus on creating a highly engaged and service:oriented organization.:Frequentl
Posted:
May 8 on Tip Top Job
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More About this Listing: Mgr Platform Operations and Engineering
Mgr Platform Operations and Engineering is a Engineering Engineer Job located in San Antonio TX. Find other listings like Mgr Platform Operations and Engineering by searching Oodle for Engineering Engineer Jobs.
Mgr Platform Operations and Engineering is a Engineering Engineer Job located in San Antonio TX. Find other listings like Mgr Platform Operations and Engineering by searching Oodle for Engineering Engineer Jobs.