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Customer Service Representative (Sales Planner)
Location:
Smyrna, GA
Description:
Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices.Why Consider This Job OpportunityThe Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics, and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.Workplace PolicyHybrid from Smyrna, GAWhat To Expect (Job Responsibilities)* Demand Maintenance - Entering and maintaining customer demand including creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations. * Supply Maintenance – Releasing purchase orders to the factory. Maintaining factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitoring inventory and taking appropriate action to reduce the risk of excess inventory. * Inventory Maintenance - Monitor slow-moving and excessive inventory. Maintaining details related to the root cause of excess inventory and actively seeking ways to utilize excess inventory. * Pricing - Responsible for integrity and accuracy of pricing on all customer sales orders and system price files. Coordinating price changes and pricing errors in the system price file with the responsible party. * Finance - Initiating special billing and credit requests with detailed explanations related to the root cause and supplying corrective action as appropriate. Support consignment and or third-party reconciliations (as applicable by customer). * Analytics – use established reports to proactively identify exceptions or potential problems with customer/factory demand, and slow/excessive inventory issues. * Performing other job-related responsibilities and duties as may be assigned from time to time. Miscellaneous Job Responsibilities* Accounting Support - Working with warehouse assistant to provide information on outstanding shipments, pricing, etc. to support consignment or third-party reconciliations (as applicable by customer).* Reports – Review all daily system-generated reports and take necessary actions to resolve problems and issues.* Performing other job-related responsibilities and duties may be assigned from time to time.What Is Required (Qualifications) * High School Diploma or GED.* One+ years of experience related to customer service or planning. * Proficiency in judgment and problem-solving skills. * Interpersonal skills including effective collaboration and communication skills. * Ability to work in a team-oriented environment, and multi-task, with strong organizational skills.* Ability to demonstrate proficiency with PCs and in using current Microsoft Word and Excel software.How To Stand Out (Preferred Qualifications)* Associate’s degree or higher* Experience working with third-party vendors and/or vendor-managed inventory.
Company:
Murata Electronics North America
Posted:
April 27 on Contact RH
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More About this Listing: Customer Service Representative (Sales Planner)
Customer Service Representative (Sales Planner) is a Customer Service Customer Service Representative Job at Murata Electronics North America located in Smyrna GA. Find other listings like Customer Service Representative (Sales Planner) by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative (Sales Planner) is a Customer Service Customer Service Representative Job at Murata Electronics North America located in Smyrna GA. Find other listings like Customer Service Representative (Sales Planner) by searching Oodle for Customer Service Customer Service Representative Jobs.