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Senior Customer Care Advisor - Creditor Insurance- Bilingual
Location:
Toronto
Description:
Requisition ID: 196360 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose To join a goal oriented and customer focused driven team that contributes to the overall success of the Insurance Canada Service Center (ICSC) / Scotia Life Financial in Canada. The primary role of the Customer Service Representative is to deliver a high standard of customer service while ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. As well as ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities: Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provide a professional and courteous customer experience and take accountability for resolving customer concerns in a timely manner through: Acquiring and maintaining knowledge and understanding of Scotia Life Financial Creditor Insurance products and Scotiabank lending products. Addressing issues promptly and accurately. Identifying those issues that require escalation and follow the appropriate escalation process and/or assign to the appropriate contact as per policy. Providing customers with account information by accessing the Bank's online records and systems. Acting as a liaison coordinating with various areas as required to fully satisfy customer issues in a timely fashion; (i. e. Insurance Canada Customer Experience Team, Insurance Canada Processing Centre, etc. ) Build and strengthen customer relationships by maximizing opportunities to promote Insurance Canada services and products, with a primary focus on the suite of Creditor Insurance products. Contribute to the achievement of established objectives through: Satisfying customer needs by thoroughly understanding the Scotia Life Financial Creditor Insurance. Visit ListedBuy for more information.
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More About this Listing: Senior Customer Care Advisor - Creditor Insurance- Bilingual
Senior Customer Care Advisor - Creditor Insurance- Bilingual is a Customer Service Customer Care Advisor Job at Scotiabank located in United States. Find other listings like Senior Customer Care Advisor - Creditor Insurance- Bilingual by searching Oodle for Customer Service Customer Care Advisor Jobs.
Senior Customer Care Advisor - Creditor Insurance- Bilingual is a Customer Service Customer Care Advisor Job at Scotiabank located in United States. Find other listings like Senior Customer Care Advisor - Creditor Insurance- Bilingual by searching Oodle for Customer Service Customer Care Advisor Jobs.