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Senior Client Service Lead, Private Banking , Montreal
Location:
Montreal
Description:
Requisition ID: 192608 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Leads and oversees the overall success of the Service and Support team, in a Private Banking branch, ensuring business strategies, initiatives, and specific individual goals are executed/delivered in support of the team’s objectives, while sustaining overall branch operational efficiency and effectiveness. The incumbent manages a team of Administrative Assistants and Service Support Officers to ensure all activities are conducted in compliance with governing regulations, internal policies, and procedures. The incumbent is responsible for delivering a high level of support to all Private Banking team members, coaching to best practices, policy, and solutions for client delivery, and supporting challenging client requests/transactions and complaints in a manner consistent with developing a client focused culture. The Senior Client Service Lead is the primary point of contact for all service and support-related requests and escalations. Is this role right for you? In this role you will: Leads and drives a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge by: Consistently demonstrating and coaching to Service Basics (friendly, willing to assist, efficient and professional) during and after client and team interactions Reviewing transactions for accuracy and completeness and providing authorization according to policy and procedures as required Leading the team to ensure every client experience is consistent with Scotiabank’s service standards, combined with recommending innovative ways to resolve client service issues while adhering to policy and procedures Supporting the Private Banking team with client concerns and complaints to ensure they are resolved quickly and efficiently; raising client complaints to the Private Banking team as required Provides coaching and. Visit ListedBuy for more information.
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More About this Listing: Senior Client Service Lead, Private Banking , Montreal
Senior Client Service Lead, Private Banking , Montreal is a Banking Jobs Banker Job at Scotiabank located in United States. Find other listings like Senior Client Service Lead, Private Banking , Montreal by searching Oodle for Banking Jobs Banker Jobs.
Senior Client Service Lead, Private Banking , Montreal is a Banking Jobs Banker Job at Scotiabank located in United States. Find other listings like Senior Client Service Lead, Private Banking , Montreal by searching Oodle for Banking Jobs Banker Jobs.