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Export Premiere Customer Service Representative
Location:
Norfolk, VA
Description:
ID: 532810 Location: Norfolk Va, US Export Premiere Customer Service Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. This position will be responsible to: Primarily act as liaison on Documentation concerns for our customers by: Acting as a liaison between the SSC and External customers as well as CCA functional teams in order to resolve issues without undue delay. Research and resolve escalated issues through root cause analysis to ensure closure with customer or overseas agents, analyze service failures and provide management options for corrective action. Proactively track and trace shipments to ensure cargo is moving timely When applicable, manipulate our Tariff/Contracting System to assist customer with contract, rates and tariff rule questions. Rate bookings using information given by customer to ensure accurate invoicing. Monitor shipments arrival at destination and communicate with overseas counterparts to ensure timely release Process corrections as requested by customers, in accordance with destination regulations, customer expectations, and department regulations and KPIs. Release accurate bills of lading within the company's standards as per customers' requirements Handle corrections received from shippers within established time limits. Coordinate with agents at destination as required to reduce service failures In the event of service failures, coordinate a response for recovery by working with the customer and internal CMA CGM associates Ensure high level of customer satisfaction by making accurate and complete bookings as per department standards. Responsible to manage all aspects of export shipments including export bookings, tracking & tracing, and general customer service for Delmas customer base Additional responsibilities may include: Secure bookings via phone, email, and EDI services Provide information to customer related to sailing schedule, equipment availability, routing, rates, etc Understanding of IMDG regulations and ability to apply such knowledge during booking process Proactively communicate and coordinate equipment, truck power, and allocation needs to functional teams. Observe all company and department rules, requests, and procedures Must be able to work Monday through Friday, 11 AM to 8 PM. Miscellaneous related duties or projects as assigned. Skill Sets / Education & Experience Requirements: High School Diploma required. Minimum of 2 years customer service experience required. Exceptional customer service, interpersonal and communication skills (written and verbal). Strong organizational, time management and a high level of analytical and problem solving abilities. Must be proficient in basic Microsoft Office applications (Excel, Word, PowerPoint, etc.). Possess a mindset that clearly recognizes the importance and sensitivity of our customers. Skill Sets / Education & Experience Preferred: Bachelor's Degree preferred. Customer Service, Call Center and/or Shipping Industry experience preferred. Come along on CMA CGM's adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification. Nearest Major Market: Hampton Roads PDN-9b7e758a-74db-4a68-a637-d2effbf70145
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More About this Listing: Export Premiere Customer Service Representative
Export Premiere Customer Service Representative is a Customer Service Customer Service Representative Job at Monster located in Norfolk VA. Find other listings like Export Premiere Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Export Premiere Customer Service Representative is a Customer Service Customer Service Representative Job at Monster located in Norfolk VA. Find other listings like Export Premiere Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.