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Banking Specialist III
Location:
Aspen, CO
Description:
Job Title: Banking Specialist III Department: Aspen Deposit Operations Reports To: Assistant Deposit Operations Leader Status: Non-Exempt Salary: $48,450 - $65,550 Who We Are At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL. What We Value At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business. Exceeding Customers' High Expectations Empowering a Dedicated Team Having Fun While Winning Passionate About our Communities Value Added Resource for our Customers (Trusted Advisor) Position Summary This is a non-exempt, full-time position that requires excellent customer service skills and an ability to work well with a team. This person will have some supervisory duties including training tellers and providing overrides. This person will motivate employees, nurture skills, develop talent and inspire the Deposit Operations team to achieve the Bank's strategic goals. Essential Duties and Responsibilities Must be proficient and able to perform all essential duties and responsibilities of the Banking Specialist II. In addition, this position will: Provide quality customer service promptly and courteously at all times. Accurately meet policy requirements for teller drawer balancing. Oversee teller activities in compliance with Bank policies. Assist with out of balance research. Perform research on fraudulent debit card transactions as well as placing debit card travel exceptions. Accurately complete debit card limit increases and decreases, placing Holds and Stop Payments, and more. Research and complete disputes for fraudulent and unauthorized debit card transactions. Assist consumer and business customers with domestic and international wires, familiarity with wire procedures, fees, and customer inquiries, working with the Wire Team as needed to resolve issues. Under the direction of the Deposit Operations Leader provide motivation, training, project support, and overrides to Deposit Operations team. Serve as the primary trainer for all new Banking Specialist hires and trainees, as well as Special Forces team members and/or temporary employees assisting in Deposit Operations and keep training documentation updated at all times. Assist tellers in locating cash discrepancies; help with daily balancing, provide overrides, review and sign off on large items, branch capture corrections and manage unusual transactions. Process teller transactions accurately and efficiently and meet the required standards established for cash handling and cash disbursement. Serve as a back-up to the Assistant Operations Leader and/or Deposit Operations Leader for preparing outgoing cash shipment(s) and verify incoming shipments, inputting branch orders and shipments, and foreign currency orders. Monitor weekly ATM usage and maintenance. Assist in problem resolution for tellers and customers and resolve difficult situations with tact and diplomacy. Actively participate in customer solution activities, including, but not limited to: Research customer information requests, inquiries and concerns and escalate as appropriate to ensure the matter is adequately resolved. Participate in wire transfer activities of the branch. Funds transfers (line of credit advances and/or account/account transfers as needed). Ensure employees are adequately trained and cross-trained to effectively perform job duties. Teller training may include counting currency, running transactions, customer service, program training, branch capture training, buying/selling from vault, balancing/maintaining a cash drawer, balancing and replenishment of ATM, phone etiquette, open/close duties, shipment preparation, night drop, vault balancing, coin machine and business development. Strong professional integrity in compliance with company policy, and ethical and legal standards. Ability to practice discretion and handle confidential information in a professional manner. Acquire and maintain thorough understanding of security procedures. Perform research on fraudulent debit card transactions as well as placing debit card travel exceptions. Accurately complete debit card limit increases and decreases, placing Holds and Stop Payments, and more. Researching and completing disputes for fraudulent and unauthorized debit card transactions. Assist consumer and business customers with domestic and international wires, familiarity with wire procedures, fees, and customer inquiries, working with the Wire Team as needed to resolve issues. Open and maintenance consumer and business deposit accounts. Required to attend and actively participate in all Deposit Operations, Risk Management, and other trainings. Ability to meet goals for rocks as assigned by Deposit Operations Leader. Extensive knowledge of Bank policies and procedures. Duties may be expanded on as experience and professional goals are achieved. Required Knowledge and Expertise High School Diploma or GED Some banking experience preferred Knowledge of banking services and products to offer solutions to meet customers' needs Proven people, communication, prioritization, and organizational skills Demonstrate initiative and strong motivation for success Team player with a strong, team-focused attitude Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge andunderstanding of the Bank's policies and procedures Ability to work on a computer/stand/sit for extended periods of time, ability to move to various locations promptly Ability to lift coin boxes (approx. 50 lbs.) Key Competencies/Skills Be Thorough : Ensure that work is completed thoroughly and correctly; prepare carefully for meetings andpresentations. Achieve Results : Complete tasks on a timely basis and based on an understanding of the priorities. Establish and Maintain Personal Credibility : Consistently model behavior that is perceived as responsible, reliable, and ethical. Communicate Effectively : Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate needs and concerns. Ensure that critical information is shared with those who should be kept informed. Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Relationship Building : Ability to effectively build relationships with vendors, management, and staff. Time Management : Ability to effectively utilize available time for the completion of necessary job tasks. **Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off. Equal Employer Opportunity Statement Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.
Company:
Timberline Bank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Banking Specialist III
Banking Specialist III is a Banking Jobs Banker Job at Timberline Bank located in Aspen CO. Find other listings like Banking Specialist III by searching Oodle for Banking Jobs Banker Jobs.
Banking Specialist III is a Banking Jobs Banker Job at Timberline Bank located in Aspen CO. Find other listings like Banking Specialist III by searching Oodle for Banking Jobs Banker Jobs.