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FL-DCF-Rockledge-Storefront Clerk (713053)
Location:
Rockledge, FL
Description:
FL-DCF-Rockledge-Storefront Clerk- Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. BI-LINGUAL (English/Spanish) preferred Pay Rate: $15.00 hr M-F: 8 to 5 Onsite Position JOB DESCRIPTION: * Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. * Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. * Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. * Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution. * Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks. * Assists customers with referrals to other agencies and community resources. * Monitors lobby traffic flow and notifies supervisor of any issues. * Completes client registration clearances (CRAD) as needed. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs. * Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures. * Ensures electronic case records are documented thoroughly and properly as required by Department procedures. * Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews. MINIMUM SKILL REQUIREMENT: * Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic. * Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively; * Record and evaluate data relating to applicant employment or assistance for health care or community services; * Understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services; * Review data for accuracy and completeness; organize and maintain filing systems; * Perform basic arithmetical calculations; * Plan, organize and coordinate work assignments; * Communicate effectively; * Establish and maintain effective working relationships with others.
Company:
Nitelines USA
Posted:
December 4 2023 on PrismHR Hiring
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More About this Listing: FL-DCF-Rockledge-Storefront Clerk (713053)
FL-DCF-Rockledge-Storefront Clerk (713053) is a Human Resource Clerk Job at Nitelines USA located in Rockledge FL. Find other listings like FL-DCF-Rockledge-Storefront Clerk (713053) by searching Oodle for Human Resource Clerk Jobs.
FL-DCF-Rockledge-Storefront Clerk (713053) is a Human Resource Clerk Job at Nitelines USA located in Rockledge FL. Find other listings like FL-DCF-Rockledge-Storefront Clerk (713053) by searching Oodle for Human Resource Clerk Jobs.