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Customer Service/Call Centre Agent (Prince George)
Location:
Prince George
Description:
Join our team! Pacific Coastal Airlines is seeking a permanent part time on call (up to 20hrs per week) Customer Service/ Call Centre Agent based in Prince George, BC. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta. The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. Note: Call Centre duties will be the primary (75%) responsibility of this role. Job Responsibilities: Respond to phone inquiries regarding fares, schedules, routings, etc. Book, change and cancel flight reservations Resolve service disruption issues over the phone and in person, determining alternative flight options Check-in passengers, issue boarding passes, verify immigration documents Check baggage and collect excess baggage/overweight charges Execute deplaning and boarding processes, ensuring a safe, on-time departure Process cargo shipments Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times Commitment to providing a safe, stress-free and friendly passenger experience Deliver service standards in accordance with Pacific Coastal Airlines philosophy Other duties as assigned Qualifications and Competencies: Experience in customer service Ability to work under pressure with minimal supervision Clear and effective communication skills with demonstrated ability to have difficult conversations Ability to. Visit ListedBuy for more information.
Company:
Pacific Coastal Airlines
Posted:
November 16 2023 on ListedBuy
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More About this Listing: Customer Service/Call Centre Agent (Prince George)
Customer Service/Call Centre Agent (Prince George) is a Customer Service Call Center Representative, Customer Service Representative Job at Pacific Coastal Airlines located in United States. Find other listings like Customer Service/Call Centre Agent (Prince George) by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.
Customer Service/Call Centre Agent (Prince George) is a Customer Service Call Center Representative, Customer Service Representative Job at Pacific Coastal Airlines located in United States. Find other listings like Customer Service/Call Centre Agent (Prince George) by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.